Refund Policy.

1. Overview

At SiteSpiker, we are confident in the value our product delivers. If for any reason you are not satisfied with your purchase, we offer a 7-day money-back guarantee on all new paid subscriptions.

This Refund Policy explains who is eligible, how to request a refund, and how the process works. Please read it carefully before making a purchase.

2. 7-Day Money-Back Guarantee

If you subscribe to any paid SiteSpiker plan and are not completely satisfied, you may request a full refund within 7 days of your initial purchase date. No questions asked.

• Eligible plans — The guarantee applies to first-time purchases of any paid subscription (monthly or annual).
• Full refund — You will receive a 100% refund of the amount charged for that billing period.
• No partial refunds — Refunds are issued for the full amount paid; we do not issue partial or pro-rated refunds for unused days within the 7-day window.
• One per customer — The money-back guarantee applies once per customer. Accounts that have previously received a refund are not eligible.

3. Renewals and Subsequent Billing Cycles

The 7-day money-back guarantee applies only to the initial subscription payment. Subsequent renewal charges — monthly or annual — are not eligible for a refund.

To avoid being charged for a renewal, you must cancel your subscription before the renewal date. You can cancel at any time from your account dashboard. Access to the service continues until the end of the current paid period.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Refund requests made more than 7 days after the initial purchase date.
• Renewal charges after the initial billing cycle.
• Accounts found to have violated our Terms and Conditions, including abuse of the refund policy.
• Requests from accounts that have previously received a refund from SiteSpiker.
• Purchases of add-ons, one-time services, or custom enterprise agreements, unless otherwise stated in writing.

5. How to Request a Refund

To request a refund within the 7-day window, please contact our support team:

• Email: support@sitespiker.com
• Include your registered email address and the reason for your request (optional but helpful).

We aim to process all refund requests within 3–5 business days. Once approved, the refund will be issued to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days to appear on your statement.

6. Cancellation

Cancelling your subscription and requesting a refund are two separate actions. Cancelling your plan stops future charges but does not automatically trigger a refund for the current period.

If you are within the 7-day window and wish to receive a refund, you must explicitly request one by contacting our billing team as described above.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our services after any changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please reach out:

• Email: support@sitespiker.com