1. Introduction
SiteSpiker ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy describes what data we collect, why we collect it, how we use it, and the choices you have.
By using our website or platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information in the following ways:
- Account information — When you register, we collect your name, email address, and password. For paid plans, billing details are collected by our payment processor.
- Usage data — We automatically collect information about how you interact with our platform, including pages visited, features used, session duration, and error logs.
- Device and browser data — IP address, browser type, operating system, and referring URLs collected automatically when you visit our site.
- Communications — If you contact us via email or support, we retain the content of that communication and your contact details.
- Cookies and tracking technologies — See our Cookie Policy for details on how we use cookies.
3. How We Use Your Information
We use the data we collect to:
- Provide and improve the service — Operate, maintain, and enhance the SiteSpiker platform.
- Account management — Create and manage your account, process payments, and send transactional emails.
- Customer support — Respond to your inquiries and resolve issues.
- Analytics and product development — Understand usage patterns and make informed decisions about product improvements.
- Marketing communications — Send product updates and promotional content where you have opted in. You may opt out at any time.
- Legal and security — Detect fraud, enforce our Terms and Conditions, and comply with applicable legal obligations.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on the following:
- Contract — Processing necessary to provide the services you have signed up for.
- Legitimate interests — Improving our product, preventing fraud, and securing our platform.
- Consent — Marketing emails and non-essential cookies, where we have obtained your explicit consent.
- Legal obligation — Compliance with applicable laws and regulations.
5. Sharing Your Information
We do not sell your personal data. We may share it with third parties only in the following circumstances:
- Service providers — Trusted vendors who help us operate the platform (e.g. cloud hosting, payment processing, analytics, email delivery). They are contractually bound to process data only on our behalf.
- Business transfers — If SiteSpiker is acquired or merges with another company, your data may be transferred as part of that transaction.
- Legal requirements — When required by law, court order, or to protect the rights and safety of our users or the public.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your data within 90 days, unless we are required to retain it for legal or compliance reasons.
Aggregated, anonymised data may be retained indefinitely for analytics and product improvement purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request that we correct inaccurate or incomplete data.
- Deletion — Request that we delete your personal data, subject to certain exceptions.
- Portability — Receive your data in a structured, machine-readable format.
- Objection / Restriction — Object to or request restriction of certain processing activities.
- Withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at support@sitespiker.com. We will respond within 30 days.
8. Security
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include encryption in transit (TLS), access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Transfers
Our services are operated from servers that may be located outside your country of residence. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or an in-app notice.
We encourage you to review this page periodically to stay informed about how we handle your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@sitespiker.com
